Protecting Your Privacy
VancaUSA.com is operated by Gramercy Distribution, Inc. , exclusive distributor of
Vanca Crafts, Inc., a New York corporation located in NYC, NY. Gramercy Distribution, Inc.
will never sell, rent, or use your name, address or other information for any purpose
other than in our own store to complete your order.
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system,
and order data. Yahoo! automatically collects order information but may only use this
information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo!
also automatically collects information about your shopping experience. Please see the
Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
Payment Method
We accepts following credit cards:
On your credit card statement, you'll see the charge by Gramercy Distribution, Inc.
We also accept Paypal
Area where we can take orders from
We will ship your order anywhere in the world, where the US federal government legally
allows.
Sales Tax
Gramercy Distribution, Inc. is required by law to charge 8.875% sales tax on any ordersthat are shipped to an address within New York states (excepts retailers with seller’s
permit).
Shipping Information
We will ship your order anywhere in the world where US federal government legally
allows. Please visit Shipping Policy page for the full details of our shipping policy.
Refunds & Exchanges
We want you to be satisfied with your purchase. If your purchase at VancaUSA.com fails to
meet your expectations, you can return your item to us in its original and unused
condition within 20 days of receiving it for an exchange or refund. The
personalized items are not exchangeable nor refundable.
If you would like to exchange or return an item, please contact us via e-mail first and
get instruction for where and how to ship.
e-mail to: order@vancausa.com with subject line: return/exchange
We are not responsible for items returned without contacting us or sent to wrong
address.
The customer is responsible for all shipping and packaging costs related to exchanging
or returning an item. We are not responsible for lost or misdirected returns. We cannot
accept returns COD. Items received after 20 days will not be accepted for exchange or
return and will be shipped back to the customer.
After receiving and inspecting the returned item, we will reimburse your credit card for
the purchase price of the item, less any shipping, handling and 15% restocking fees, or
send you a replacement item for exchange. Please note that shipping fees are non-
refundable.
To qualify for a refund, all items must be returned in its original condition, including
the original packaging and documentation. We will not accept returns if the item and
its packaging is not in its original condition and will return such items to you. If you
reject that return shipment, Vanca/Gramercy Distribution, Inc. reserve the right to
liquidate the inventory and with hold credit.
We cannot honor exchanges or returns for any merchandise that has been used,
or is not in its original new condition. All sale, personalized items are final sale and
cannot be exchanged or returned.
We appreciate you for honoring our exchange/return policy.
If you receive damaged merchandise, please call us ASAP (latest within 72 hours)
at 212-505-0320.
Vanca Craft, Inc.
c/o Gramercy Distribution, Inc.
PO Box 36
NY, NY 10159-0036
TEL:212-505-0320
FAX :212-505-5424
VancaUSA.com is operated by Gramercy Distribution, Inc. , exclusive distributor of
Vanca Crafts, Inc., a New York corporation located in NYC, NY. Gramercy Distribution, Inc.
will never sell, rent, or use your name, address or other information for any purpose
other than in our own store to complete your order.
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system,
and order data. Yahoo! automatically collects order information but may only use this
information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo!
also automatically collects information about your shopping experience. Please see the
Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
Payment Method
We accepts following credit cards:
 | Visa | |
| Master | |
| American Express | |
| Discover |
We also accept Paypal
Area where we can take orders from
We will ship your order anywhere in the world, where the US federal government legally
allows.
Sales Tax
Gramercy Distribution, Inc. is required by law to charge 8.875% sales tax on any orders
permit).
Shipping Information
We will ship your order anywhere in the world where US federal government legally
allows. Please visit Shipping Policy page for the full details of our shipping policy.
Refunds & Exchanges
We want you to be satisfied with your purchase. If your purchase at VancaUSA.com fails to
meet your expectations, you can return your item to us in its original and unused
condition within 20 days of receiving it for an exchange or refund. The
personalized items are not exchangeable nor refundable.
If you would like to exchange or return an item, please contact us via e-mail first and
get instruction for where and how to ship.
e-mail to: order@vancausa.com with subject line: return/exchange
We are not responsible for items returned without contacting us or sent to wrong
address.
The customer is responsible for all shipping and packaging costs related to exchanging
or returning an item. We are not responsible for lost or misdirected returns. We cannot
accept returns COD. Items received after 20 days will not be accepted for exchange or
return and will be shipped back to the customer.
After receiving and inspecting the returned item, we will reimburse your credit card for
the purchase price of the item, less any shipping, handling and 15% restocking fees, or
send you a replacement item for exchange. Please note that shipping fees are non-
refundable.
To qualify for a refund, all items must be returned in its original condition, including
the original packaging and documentation. We will not accept returns if the item and
its packaging is not in its original condition and will return such items to you. If you
reject that return shipment, Vanca/Gramercy Distribution, Inc. reserve the right to
liquidate the inventory and with hold credit.
We cannot honor exchanges or returns for any merchandise that has been used,
or is not in its original new condition. All sale, personalized items are final sale and
cannot be exchanged or returned.
We appreciate you for honoring our exchange/return policy.
If you receive damaged merchandise, please call us ASAP (latest within 72 hours)
at 212-505-0320.
Vanca Craft, Inc.
c/o Gramercy Distribution, Inc.
PO Box 36
NY, NY 10159-0036
TEL:212-505-0320
FAX :212-505-5424
VancaUSA.com STORE POLICY
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